privacy Policy

1. Introduction

Loupez Electrical (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. We respect your constitutional right to privacy and process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy describes how we collect, use, store, and protect the personal information of our clients and website visitors.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our electrical, solar, and maintenance services. This may include:

• Identity Information: Names, surnames, or company registration numbers.

• Contact Information: Physical addresses (for site visits and installations), email addresses, and telephone numbers.

• Financial Information: Banking details (for refunds or payments) and billing addresses.

• Technical Information: IP addresses and browser types when you visit our website (via Cookies).

• Property Information: Details regarding your home or business infrastructure necessary for quotes and installations.

3. How We Use Your Information

We will only use your personal information for the purposes for which it was collected and agreed to, including:

• Service Delivery: To provide electrical installations, maintenance, solar solutions, and compliance certificates (CoC).

• Communication: To respond to your inquiries, provide quotes, and schedule site inspections.

• Billing: To process invoices and payments.

• Legal Compliance: To comply with South African regulatory requirements (e.g., electrical safety standards) and tax laws.

• Marketing: To inform you of services or updates relevant to you (you may opt-out of this at any time).

4. Sharing of Personal Information

We do not sell your personal information. However, we may share your information with trusted third parties to facilitate our services, such as:

• Subcontractors: Specialized technicians or laborers required for specific aspects of a project.

• Service Providers: IT support, cloud storage providers, and accounting software.

• Regulatory Bodies: The Department of Labour or Electrical Contracting Board when issuing Certificates of Compliance (CoC).

All third parties are contractually obligated to keep your information confidential and process it only in accordance with our instructions and POPIA.

5. Security of Information

We take the security of your data seriously. We employ reasonable physical, electronic, and procedural safeguards to protect your personal information from loss, misuse, and unauthorized access. This includes secure data storage and restricted access to personal information by our employees.

6. Retention of Data

We will retain your personal information only for as long as is necessary to fulfill the purposes set out in this policy, or as required by South African law (e.g., SARS record-keeping requirements).

7. Your Rights

Under POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we update or correct any inaccurate personal information.

• Deletion: Request that we delete your personal information (subject to legal record-keeping obligations).

• Objection: Object to the processing of your personal information.

To exercise these rights, please contact our Information Officer using the details below.

8. Use of Cookies

Our website (loupezelectrical.co.za) uses cookies to improve user experience and analyze website traffic. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. International Transfers

If we utilize cloud-based software that hosts data outside of South Africa, we ensure that the service provider adheres to data protection laws similar to POPIA or that a binding agreement is in place to protect your data.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Loupez Electrical

• Information Officer: [Insert Name of Responsible Person]

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Physical Address: [Insert Physical Address]

11. Complaints to the Information Regulator

If you believe that we have not processed your personal information in accordance with the law, you have the right to lodge a complaint with the Information Regulator of South Africa.

• Website: https://inforegulator.org.za/

• Email (Complaints): POPIAComplaints@inforegulator.org.za

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at loupezelectrical.co.za.